Payments, receipts and refunds

Payments are taken by our payment provider. We never see or store your card or bank details. After a successful payment, your credits are added and a receipt is emailed to you with a payment reference.

If money was taken but credits did not arrive: wait a minute and refresh the Credits page, because confirmation can take a short while. If they are still missing, write to support@rostrium.com with the payment reference and we will fix it.

Refunds: if you were charged and did not get the credits, or the service failed, we refund. Write to us within 7 days. Credits you have already used are not refundable. If a paid action fails on our side, the credits for it come back automatically, with no request needed.